Last updated: February 2026
At LumiChats, we stand behind our platform. If we fail to deliver the service you paid for — technical failures, service outages, double charges — we make it right. No forms, no long waits, no unnecessary friction.
We also maintain clear policies to prevent abuse. This document outlines exactly when refunds are issued and how to request one.
Refunds are provided when service issues originate from LumiChats' infrastructure or technical failures:
The following situations are not eligible for refunds:
If you've consumed 50%+ of your daily token allocation, refunds are not provided. This indicates active usage.
Accounts banned for violating our Terms of Service are not eligible for refunds.
After activating a paid day and using the service, refunds are not available for finishing early or changing your mind.
Accidental purchases or misunderstanding of the pay-per-day model are not grounds for refunds if service was delivered.
Problems with your ISP, device, browser, or other issues outside LumiChats' control.
Disagreement with AI responses or personal preferences after extensive usage.
Email us at lumichats@gmail.com with the following information:
The email address associated with your LumiChats account
Clear explanation of what went wrong and why you believe you are eligible
Date when you activated the paid day or made the payment
Payment confirmation or reference number from Razorpay (if available)
Screenshots of error messages, service failures, or technical issues
Approximate time when the issue occurred (helps us check server logs)
Our team reviews your request and responds with a decision
Once approved, refunds appear in your account via Razorpay
You email us with all required information
Our team reviews your case and checks system logs
We email you our decision within a few hours
If approved, refund is initiated through Razorpay
Funds appear in your account within 5–12 business days
Think you're eligible? Send us an email and we'll get back to you fast.
lumichats@gmail.com