Your privacy,
our priority.

Last updated: February 2026

1. Introduction

LumiChats is a student-first AI platform designed for educational purposes. This Privacy Policy explains how we collect, use, and protect your information when you use LumiChats, including Chat Mode and Study Mode.

Your privacy is extremely important to us. LumiChats is built so that users can work with confidence, knowing their content is handled responsibly and securely.

We are committed to transparency. This policy outlines exactly what data we collect, how we use it, and your rights.

2. Information We Collect

We collect only what is necessary to operate the platform:

Account Information

•Email address: for account creation, login, and communication

•Encrypted credentials: passwords are hashed. We never access your plain-text password

•Account settings: your preferences and customization choices

Usage Data

•Session data: basic info about active sessions for platform functionality

•Interaction logs: minimal data for conversation continuity and service improvement

•Device information: basic browser and device type for compatibility and security

Payment Information

•Transaction records: payment history for your account

•Payment details: processed securely through Razorpay. We never store your full card details

3. Study Mode – Content Privacy

Study Mode is designed with maximum privacy in mind:

No Permanent Storage

Any PDF or study material you upload is NOT saved to our database permanently.

Temporary Processing Only

Content is processed in memory to generate AI responses, then immediately discarded.

Session-Based Access

When your session ends or you close the browser, all uploaded content is removed.

No Reuse or Sharing

Your material is never reused for training AI models, never shared with third parties.

Your study material is never stored, reused, or shared. Complete privacy guaranteed.

4. Chat Mode – Document Conversations

When using Chat Mode with documents, storage works differently to maintain conversation history:

Conversation Continuity

Relevant content may be stored to maintain context across multiple messages.

User Consent

Storage happens with your explicit consent when you choose to upload files.

Private to Your Account

Stored content is associated only with your account — invisible to other users, staff, or third parties.

User Responsibility

You are responsible for the content you upload. LumiChats doesn't claim ownership of user materials.

5. How We Use Your Data

Your data is used exclusively for:

Provide AI Responses

Generate accurate, context-aware answers using advanced AI models

Maintain Conversations

Keep conversation history and context for seamless multi-turn interactions

Platform Security

Monitor for abuse, prevent unauthorized access, maintain integrity

Service Improvements

Analyze patterns to improve reliability, performance, and UX

Account Management

Manage subscriptions, process payments, provide support

Communication

Send security notifications and respond to your inquiries

AI responses are generated via OpenRouter. Your queries are processed securely per their privacy policies.

6. Third-Party Services

We rely on trusted industry-leading services:

AI Processing

Handles AI model requests. Data is processed securely and not used for training without consent.

OpenRouter

Database & Auth

Manages user accounts and authentication with enterprise-grade security.

Supabase

Payment Processing

PCI-DSS compliant. We never access your full card details.

Razorpay

Transport Security

All data transmitted between your device and our servers is encrypted.

HTTPS/TLS

We do not use analytics tools for tracking and never share your data with advertisers.

7. Security Measures

Encryption in Transit

All data encrypted using HTTPS/TLS protocols

Encryption at Rest

Database protected with encryption for stored data

Secure Authentication

Passwords hashed using industry-standard algorithms

Access Controls

Strict controls and monitoring for all system components

Regular Audits

Security reviews and vulnerability assessments

Protected Servers

Secure, monitored infrastructure with 24/7 surveillance

We never access user passwords or private study content. Your data security is our top priority.

8. Cookies & Tracking

We use cookies minimally and only for essential functionality:

Essential Cookies

Session cookies required for login and platform functionality. These are necessary for the service to work.

No Advertising Cookies

We do not use cookies for advertising, marketing, or third-party tracking.

No Analytics Tracking

We do not use third-party analytics services that track your behavior across websites.

9. Your Rights & Control

You have full control over your data:

Access Your Data

View all information in your account profile at any time

Delete Conversations

Remove individual chats or entire conversation history

Modify Content

Edit or update your profile and account settings

Export Your Data

Request a copy of your data in a portable format

Delete Your Account

Permanently delete your account and all associated data

Contact Support

Reach out with any privacy concerns or data requests

10. Contact Information

For privacy concerns, questions, or data-related requests:

lumichats@gmail.com

We respond to all privacy inquiries within 48 hours.

Your privacy,our priority.