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For billing, account issues, technical problems, refunds, or general questions — email us directly.
lumichats@gmail.comOur team is ready to assist with anything
Charges, invoices, payment methods, transaction history, or plan questions.
Login problems, password resets, account management, or access issues.
App errors, bugs, feature issues, or unexpected behavior.
Refund processing, eligibility, timeline, or payment reversals.
Data privacy concerns, security questions, or policy clarifications.
Feature requests, feedback, suggestions, partnerships, or anything else.
Include the following in your email and we'll resolve your issue faster:
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What you were doing, what went wrong, any error messages you saw.
Attach screenshots of error messages, receipts, or anything relevant.
For billing issues: transaction date, amount, and transaction ID from your receipt.
Let us know if you already attempted any troubleshooting steps.
The more detail you provide upfront, the faster we can help — no back-and-forth needed.
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